Position/Title : Manager/Assistant Vice President – Branch Operations

Job Responsibilites:

• Review branch operations and identify gaps in accordance with the industry best practices.
• Simply and standardize processes for the whole customer journey from onboarding till its closure.
• Reengineer processes to make the organization technology driven and have system-based customer services.
• Develop and refine recommended solutions to address issues and capture opportunities.
• Evaluate and improve internal process performance & realize operational productivity to implement efficient processes and standards across the board.
• Prepare and ensure implementation of Operations Manual from the grass root level
• Monitor branch operations and ensure excellence at all level
• Implement efficient mechanism for the operational matters of Branch, systems and processes.
• Manage relations with customers, vendors, partners and other stakeholders
• Manage relations with all internal stakeholders
• Benchmark HBFC’s processes with its competitors to bring in efficiency and ensure competitive advantage.
• Identify and implement continuous improvement initiatives to increase business efficiency.
• Assists head of operations in considerations of new services/systems and expansion of existing systems/services.
• Review and recommend updates and changes in policies and procedures being utilized in delivery of Customer Service.
• Responsible for training, oversight & documentation as related to Branch Operations
• Resolves operational problems. Interface with other departments and branches regarding problems, research, assistance, etc.
• Mentoring and motivating team to achieve goals efficiently.

Competencies:

• Knowledge of banking & financial best practices, laws & SBP regulation
• Relationship/Team management skills
• In-depth knowledge and experience in process improvement and automation
• Knowledge of consumer banking/mortgage financing processes and operations Strong organizational, analytical, and interpersonal and problem-solving skills.